Welcome to GlowUp LED.

These Terms & Conditions (“Terms”) govern your access to and use of the GlowUp LED website and your purchase of products or services from us.

By accessing our website, creating an account, submitting an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use the website.

1. About GlowUp LED

GlowUp LED provides commercial and industrial LED lighting products and related products, accessories, information, and services.

Our business information is:

Business Name: GlowUp LED

Email: sales@glowupledusa.com

2. Website Use

You agree to use the GlowUp LED website only for lawful purposes.

You may not:

• Use the website for fraudulent or unlawful activities

• Attempt unauthorized access to our website or systems

• Interfere with website operation or security

• Introduce malicious code or harmful software

• Copy website content in violation of intellectual property rights

• Use automated systems to misuse or disrupt our services

• Provide false or misleading information when placing orders

We reserve the right to restrict or terminate access where misuse is suspected.

3. Product Information

GlowUp LED makes reasonable efforts to present product descriptions, specifications, dimensions, images, certifications, colors, technical information, and pricing accurately.

However, errors or omissions may occasionally occur.

Product appearance may also vary slightly from website images due to:

• Screen settings

• Manufacturing updates

• Packaging changes

• Product revisions

• Photography conditions

Customers are responsible for reviewing product specifications before purchase.

For commercial lighting projects, confirm that the selected product is appropriate for the intended application, voltage, mounting method, environment, controls, certifications, and other project requirements.

4. Technical & Lighting Information

Information provided by GlowUp LED regarding wattage, lumen output, fixture replacement, mounting height, spacing, lighting layouts, photometric information, or other technical matters is intended to assist customers with product selection.

Unless specifically provided as a professional engineering or design service, such information should not be treated as a substitute for professional engineering, electrical, architectural, code, or safety advice.

Customers and installers are responsible for confirming that products and installations meet applicable project requirements and codes.

5. Product Certifications

Where certifications, listings, ratings, or compliance information are shown, they apply only to the specific products, models, or configurations identified in the relevant product documentation.

Customers should verify required certifications before purchasing products for regulated projects, rebates, inspections, or hazardous locations.

6. Pricing

Product prices are displayed in U.S. dollars unless otherwise stated.

Prices may change without prior notice.

A price shown on the website does not create a binding obligation if it is the result of an obvious error, technical issue, incorrect data entry, or other mistake.

GlowUp LED reserves the right to correct pricing errors before fulfilling an affected order.

7. Taxes

Applicable sales tax or other taxes may be calculated during checkout based on the order and delivery location.

Customers may be responsible for additional taxes, duties, or fees where applicable.

Tax-exempt customers may be required to provide valid documentation before an exemption can be applied.

8. Orders

Submitting an order does not necessarily mean the order has been accepted.

GlowUp LED reserves the right to decline, limit, cancel, or request additional information regarding an order for reasons including:

• Product availability

• Pricing errors

• Suspected fraud

• Payment issues

• Shipping limitations

• Incorrect product information

• Quantity limitations

• Commercial restrictions

• Other reasonable business considerations

If payment has already been collected for an order that we cancel, we will process the appropriate refund according to our policies.

9. Payment

Customers agree to provide valid and accurate billing and payment information.

Payment methods accepted by GlowUp LED are displayed during checkout.

Transactions may be processed through third-party payment providers, which may have their own terms and privacy practices.

10. Shipping & Delivery

Shipping and delivery are governed by our Delivery Information page and any shipping terms displayed during checkout.

Delivery dates are generally estimates unless expressly guaranteed in writing.

GlowUp LED is not responsible for delays caused by carriers or circumstances outside our reasonable control.

11. Freight Shipments

Oversized, heavy, bulk, commercial, or pole orders may require freight delivery.

Customers are responsible for providing appropriate delivery information and ensuring the delivery location can accept the shipment.

Additional charges may apply for services such as:

• Residential delivery

• Liftgate service

• Limited-access delivery

• Inside delivery

• Redelivery

• Address corrections

Customers should inspect freight shipments at delivery and document visible damage promptly.

12. Returns & Refunds

Returns, exchanges, and refunds are governed by the GlowUp LED Returns & Refunds Policy.

Products must satisfy the eligibility conditions stated in that policy.

Certain products may be excluded from returns, including customized products, special orders, made-to-order products, or other categories identified in the applicable policy.

13. Order Cancellations

Contact GlowUp LED as soon as possible if you wish to cancel an order.

Orders that have already been processed, prepared, shipped, customized, or specially ordered may not be eligible for cancellation.

Cancellation fees may apply to certain commercial or special-order products where disclosed.

14. Damaged, Defective, or Incorrect Products

Customers should inspect products after delivery.

If an item arrives damaged, defective, incomplete, or different from what was ordered, contact GlowUp LED promptly.

We may request:

• Order number

• Product information

• Photographs

• Videos

• Packaging photographs

• Shipping labels

• Serial or model numbers

Resolution will depend on the circumstances, applicable warranty, shipping claim process, and GlowUp LED policies.

15. Product Installation

Electrical products should be installed by appropriately qualified professionals where required.

Customers and installers are responsible for:

• Confirming electrical compatibility

• Following manufacturer instructions

• Following applicable electrical and building codes

• Using appropriate mounting hardware

• Ensuring safe installation conditions

• Obtaining permits or inspections where required

GlowUp LED is not responsible for damage caused by improper installation, misuse, unauthorized modification, incorrect voltage, or use inconsistent with product documentation.

16. Warranties

Products may be covered by manufacturer or GlowUp LED warranty terms where specifically stated.

Warranty duration and coverage may vary by product.

Any warranty claim is subject to the applicable written warranty terms.

Do not rely on a general warranty statement unless it is specifically associated with the product you purchased.

17. Third-Party Products & Services

Some products, payment services, carriers, integrations, or other services may be supplied by third parties.

Third parties may maintain their own terms, warranties, privacy policies, and service conditions.

GlowUp LED is not responsible for matters outside our control involving independent third-party services, except as required by applicable law.

18. Intellectual Property

Unless otherwise stated, website content belonging to GlowUp LED—including text, branding, graphics, layouts, product descriptions, logos, and original materials—is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected GlowUp LED content without permission.

Third-party trademarks, brand names, logos, product names, and other intellectual property remain the property of their respective owners.

19. User Content & Reviews

If you submit product reviews, photographs, testimonials, comments, or other content, you confirm that you have the right to submit that material.

You may not submit content that is unlawful, abusive, fraudulent, infringing, misleading, or harmful.

GlowUp LED may remove user-submitted content where reasonably necessary.

20. Website Availability

We work to keep our website available and functional, but uninterrupted access cannot be guaranteed.

We may modify, suspend, update, or discontinue website features without notice where reasonably necessary.

21. Disclaimer

To the extent permitted by applicable law, the website and general informational content are provided on an “as available” basis.

GlowUp LED does not guarantee that every website description, educational article, guide, or general recommendation will be appropriate for every project or application.

Customers should independently verify technical and project-specific requirements before purchasing or installing products.

22. Limitation of Liability

To the extent permitted by applicable law, GlowUp LED will not be responsible for indirect, incidental, special, consequential, or similar damages arising from use of the website, products, delays, or services where such limitations are legally enforceable.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

24. Privacy

Use of personal information is governed by our Privacy Policy.

Please review that policy for information about how GlowUp LED collects, uses, and handles personal information.

25. Changes to These Terms

GlowUp LED may update these Terms from time to time to reflect changes in our business, website, services, policies, or legal requirements.

Changes will become effective when the revised Terms are posted unless otherwise stated.

The effective date at the top of this page will indicate the latest revision.

26. Governing Law

Any disputes will be handled according to applicable law and any dispute-resolution provisions adopted by GlowUp LED.

27. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

28. Entire Agreement

These Terms, together with applicable policies referenced on the website, form the agreement governing your use of GlowUp LED’s website and services.

29. Contact Us

For questions about these Terms & Conditions, contact:

GlowUp LED

Email: sales@glowupledusa.com

Phone: (214) 604-0315