GlowUp LED respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, subscribe to communications, or otherwise interact with GlowUp LED.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us and information collected automatically when you use our website.

Information You Provide

Depending on how you interact with GlowUp LED, this may include:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Company or business name

• Order information

• Product inquiries

• Project information

• Customer service communications

• Account information

• Marketing preferences

• Information submitted through forms on our website

Payment Information

Payments may be processed by third-party payment providers.

GlowUp LED may not directly store complete payment card information when transactions are processed through third-party payment services.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, or similar tools.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate location based on IP address

• Date and time of visits

• Products viewed

• Shopping activity

• Website interactions

• Advertising interactions

We may use this information to operate, secure, analyze, and improve our website and services.

3. How We Use Information

GlowUp LED may use information for purposes including:

• Processing and fulfilling orders

• Delivering products

• Processing payments

• Providing order updates

• Responding to customer inquiries

• Providing customer support

• Managing returns, refunds, or claims

• Providing quotations

• Responding to commercial or project requests

• Improving our products, services, and website

• Preventing fraud or unauthorized activity

• Maintaining website security

• Conducting analytics

• Personalizing website experiences

• Sending marketing communications where permitted

• Complying with legal obligations

• Enforcing our policies and agreements

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, improve performance, and support advertising or marketing activities.

Cookies may include:

Essential Cookies

These help the website function properly and may be necessary for features such as shopping carts, checkout, security, or account access.

Analytics Cookies

These help us understand how visitors use our website so we can improve performance and user experience.

Advertising Cookies

Where used, these technologies may help us measure advertising performance or provide more relevant advertising.

You may be able to manage cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect website functionality.

5. How We Share Information

We may share information with third parties when reasonably necessary to operate our business.

These may include:

• Ecommerce platform providers

• Payment processors

• Shipping and freight carriers

• Warehousing or fulfillment providers

• Customer service providers

• Email and marketing providers

• Analytics providers

• Advertising providers

• IT and website hosting providers

• Fraud prevention providers

• Professional advisers

• Government authorities where legally required

We do not authorize service providers to use information for purposes unrelated to the services they provide to us, except as permitted by applicable law or their agreements with us.

6. Business Transactions

If GlowUp LED is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.

7. Marketing Communications

If you subscribe to promotional emails or other marketing communications, we may send you information about:

• New products

• Promotions

• Commercial lighting solutions

• Company updates

• Educational content

• Special offers

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

Transactional communications related to orders, payments, customer service, or account activity may still be sent when necessary.

8. Data Security

GlowUp LED uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers should take reasonable steps to protect their account credentials and devices.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill orders

• Maintain business and tax records

• Provide customer service

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Meet legal or regulatory obligations

Retention periods may vary according to the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the ability to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of certain information

• Information about how your data is used

• Information about categories of third parties receiving data

• Withdrawal from certain marketing communications

• Additional privacy choices required under applicable law

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact:

Email: Sales@glowupledusa.com

We may need to verify your identity before processing certain requests.

11. Third-Party Links

Our website may contain links to third-party websites or services.

GlowUp LED is not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of any third-party service they visit.

12. Children’s Privacy

GlowUp LED’s website and commercial lighting products are not intended to be directed toward children.

We do not knowingly seek to collect personal information from children through our website.

If you believe a child has provided personal information to us improperly, please contact us.

13. International Visitors

If you access our website from outside the United States, your information may be processed or stored in jurisdictions different from your own.

Where applicable, we handle information according to relevant legal requirements and our business practices.

14. Changes to This Privacy Policy

GlowUp LED may update this Privacy Policy periodically to reflect changes in our website, business practices, technologies, services, or legal requirements.

The updated version will be posted on this page with a revised effective date.

We encourage users to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how GlowUp LED handles personal information, contact us at:

GlowUp LED

Email: sales@glowupledusa.com

You can also review our Terms & Conditions for information governing your use of the GlowUp LED website and services.