At GlowUp LED, we aim to make the delivery process as clear and straightforward as possible. This page explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are processed after payment has been successfully received and verified.
Orders placed on weekends, public holidays, or outside normal business hours may begin processing on the next business day.
Processing times may vary during periods of high order volume, promotional events, holidays, product launches, or other exceptional circumstances.

Shipping Destinations

GlowUp LED currently ships to:
If you require delivery to Alaska, Hawaii, U.S. territories, or an international destination, please contact us before placing your order to confirm availability and applicable shipping costs.

Shipping Methods

Available shipping methods depend on the size, weight, quantity, and destination of your order.
Shipping options and applicable charges will be displayed during checkout where available.
Larger commercial lighting orders, poles, oversized fixtures, or bulk shipments may require freight delivery rather than standard parcel service.

Estimated Delivery Times

Delivery estimates begin after an order has been processed and shipped.
Transit times are estimates only and are not guaranteed unless expressly stated by the shipping carrier or GlowUp LED in writing.

Order Tracking

When tracking information is available, it will be sent to the email address associated with your order after the shipment has been prepared.
Please allow time for the carrier’s tracking system to update after receiving your tracking number.

Shipping Costs

Shipping charges are calculated according to factors such as:

• Order weight and dimensions

• Delivery destination

• Shipping method

• Quantity ordered

• Freight requirements

• Product type

Any applicable shipping charge will be shown during checkout or provided in a custom quotation.

Free Shipping

If GlowUp LED offers free shipping on qualifying orders, the terms and eligibility requirements will be displayed on the applicable product, promotional, or checkout page.
Free shipping promotions may exclude oversized items, freight shipments, light poles, certain remote destinations, or other qualifying products.

Freight & Oversized Deliveries

Certain commercial LED lighting products may be shipped by freight carrier due to their size, weight, or quantity.
Freight deliveries may require:

• A valid delivery address

• A contact telephone number

• Someone available to receive the shipment

• Access for a commercial delivery vehicle

• A loading dock or liftgate where applicable

Additional charges may apply for residential delivery, liftgate service, limited-access locations, inside delivery, redelivery, or other special services.
Please inspect freight shipments carefully upon arrival.

Inspecting Your Delivery

Customers should inspect packages and products as soon as reasonably possible after delivery.
If packaging appears visibly damaged, please document the condition before opening the shipment.
Take clear photographs of:

• The outer packaging

• Shipping labels

• Damaged cartons

• Damaged products

• Any missing or affected components

If your shipment arrives damaged, incomplete, or incorrect, contact GlowUp LED at Sales@glowupledusa.com as soon as possible.
Please include your order number and relevant photographs to help us review the issue.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an address error, contact us immediately.
We cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.
Additional shipping or redelivery fees resulting from an incorrect or incomplete address may be the customer’s responsibility.

Delivery Delays

Delivery may occasionally be delayed because of circumstances outside GlowUp LED’s reasonable control, including:

• Severe weather

• Carrier disruptions

• Natural disasters

• Holiday demand

• Transportation delays

• Customs processing

• Supply chain disruptions

• Incorrect delivery information

• Remote delivery locations

We will make reasonable efforts to provide available information about significant delays affecting your order.

Lost Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

• Around the delivery location

• With household or business members

• With building management

• With neighboring properties where appropriate

• Directly with the shipping carrier

If the package still cannot be located, contact GlowUp LED with your order number and tracking information.

Partial Shipments

Orders containing multiple products may sometimes arrive in separate shipments.
If your order is split into multiple shipments, you may receive more than one tracking number.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing, been packed, or shipped.
Custom, special-order, made-to-order, or bulk commercial products may be subject to additional cancellation restrictions.

Questions About Delivery?

If you have questions about your shipment, freight delivery, tracking, or shipping options, contact GlowUp LED.
Email: sales@glowupledusa.com

Please include your order number whenever contacting us about an existing purchase.

Email: sales@glowupledusa.com

Phone: (214) 604-0315